Cancellation & Refunds

At ImliHomes, we take pride in the quality of our products and strive to ensure every purchase is a positive experience. Please note that we do not offer returns or cancellations on personalized products.

Exchange Policy

While returns are not applicable, we will do our best to resolve any issues you might have with your purchase. Your order will be eligible for a replacement under the following conditions:

  • Incorrect Product: If you have received a product that does not match the item specified in the order confirmation email.
  • Quality/Manufacturing Defect: If the product you received has a genuine quality or manufacturing defect. Please send us a photograph of the defect within 2 days of receipt of the order.

To initiate an exchange, please email us at imlihomes07@gmail.com with the details of your issue. Once we receive your email, our Quality Control team will review and authorise the return for the damaged or incorrect product. We will then arrange for the collection of the product.

Please ensure that the product you return is unused, unworn, and has the original tags intact, otherwise, it will not be eligible for an exchange.

Cancellation Policy

All orders are automatically processed on our secure merchant processor. We accept cancellation requests sent over email within 24 hours on a case-by-case basis. Products with personalisation requests cannot be canceled.

To request a cancellation, please email us at imlihomes07@gmail.com.

If you send a cancellation request within 24 hours but the product has already been taken into production or dispatched, we will not be able to cancel the order. If the product is exchangeable, we can offer an exchange as per the policy listed for that particular product. However, exchanges are not offered for products with personalisation.

Payments made against orders are not refundable. If the cancellation is approved, we can issue store credit in the form of an electronic gift card for use within 1 year. 

Important Notes

  • We strongly recommend reading the Delivery and Exchange policy found on every product page before making a purchase.
  • For any exchange or cancellation inquiries, you can reach out to us at imlihomes07@gmail.com.

Thank you for choosing ImliHomes. We are committed to ensuring your satisfaction with our products.